Terms & Conditions

TERMS AND CONDITIONS

The following terms and conditions apply to all orders for the purchase of goods from the Elaion one SA Online shop. These terms and conditions govern your use of www.elaion.com; by using our website, you accept these terms and conditions in full. If you disagree with any part of these terms and conditions, please do not use our site. 

Our contract
If you place an order online to purchase a product from elaion we will send you an e-mail confirming receipt of your order and containing the details of your order. You warrant that you are legally capable of entering into binding contracts and that you are at least 18 years old.

Description of the Goods
We will take all reasonable care to ensure that all details, descriptions and prices of products appearing on the website are correct at the time when the relevant information was entered onto the system. Whilst we endeavour to provide up to date images of individual products, for a minority of items stock images may be used. We reserve the right to refuse orders where product information has been mis-published, including prices and promotions.

Availability
The supply of goods from this website is subject to availability and it is not always possible for us to inform you at the time you place your order whether the goods you want are still available for purchase. In the case of this happening a carefully selected alternative may be sent, or a refund may be given.

Delivery
Elaion offers a standard delivery charge of ……. on all orders, with the exception of selected items which may incur a mandatory courier charge. 
We aim to dispatch all items within three working days of your order being received.

Cancellation and Returns
We do not offer a return policy unless items are defective or damaged. This does not affect your statutory rights. For more information on your statutory rights please visit hellenicparliament.gr

When you send your item back to us we will process the returned item and offer you the choice of a replacement or a refund.

If you request a refund we will refund the full price of the goods, including any mandatory delivery charges incurred. If your order included more than one item, you will only receive a refund of the delivery cost if you return all items within that order.
You will receive notification via e-mail of your refund. You can expect a refund in the same form of payment originally used for purchase.
If you wish to contact us about returns or to make a complaint click here.

Customs Fees & Charges for Overseas Delivery
Orders that are shipped overseas may be subject to custom duties, and these are not included in the purchase price. As the buyer, you're responsible for these charges - unfortunately we have no control over them and cannot predict what they may be. Customs policies vary widely from country to country. If you'd like any further information, you should contact your local customs office.

Security
When submitting your order you are agreeing to the purchase of goods and to allowing Elaion one SA to use your personal data for the purpose of supplying the goods. For further information on privacy and security please see Elaion's Privacy Policy.

Losses
We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss even if the loss was reasonably foreseeable to both you and us when you commenced using the website or when the contract for the sale of goods was formed. However, Elaion does not limit in any way our liability by law for death or personal injury caused from our negligence or breach of duty or caused by our gross negligence or willful misconduct.

Alteration of Service or Amendments to the Conditions
We reserve the right to make changes to our website, policies, and these Terms and Conditions of Purchase at any time. You will be subject to the policies and Terms and Conditions of Purchase in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions are deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

Events beyond our reasonable control
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.

Intellectual property rights

Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all these intellectual property rights are reserved. 

Licence to use website      
You may view, download for caching purposes only, and print pages from the website for your own personal use, subject to the restrictions below.   

You must not: 
(a) republish material from www.elaion.com (including republication on another website); 
(b) sell, rent or otherwise sub-license material on www.elaion.com 
(c) reproduce, duplicate, copy or otherwise exploit material on www.elaion.com for a commercial purpose; 
(d) edit or otherwise modify any material on www.elaion.com; 
 

Comments 
You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website. 

You must not use www.elaion.com in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.   


You must not use our website for any purposes related to marketing without our express consent. 

You must not use our website to copy, publish or send mass mailings or spam. 

We reserve the right to edit or remove any material posted upon our website. 

In respect of all material that you post on our website, you grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, adapt, publish, translate and distribute such material in any media, together with the right to sub-licence such rights. 
 

Variation 
We may revise these terms and conditions from time-to-time. Please check this page regularly to ensure you are familiar with the current version. 

Entire agreement 
These terms and conditions, together with our privacy policy , constitute the entire agreement between you and us in relation to your use of www.elaion.com, and supersede all previous agreements in respect of your use of this website.

Governing law and Jurisdiction
These conditions are governed by and construed in accordance with the laws of the Greece. You agree, as we do, to submit to the exclusive jurisdiction of the Greek courts. Elaion's VAT registration number is GR800434105.

 

Elaion’s full Privacy Policy

When we will get in touch

When you give us your personal details you may receive follow up information from us directly relevant to this activity.

If you have provided us with consent to use your details for marketing purposes, then we may also contact you about our projects. Where you consent to us sending you marketing information, we will treat this as lasting for 2 years unless we tell you otherwise at the time. We may also send you marketing letters where we think you do not object, and where you purchase items from the Elaion on-line shop we may send you emails and text messages about other relevant offers. We provide easy ways to stop our marketing, and you can opt out at any time.

We always act on your instructions and we aim to put you in control of your relationship with us. Our aim is to communicate with you in a way that makes you want to stay involved with us for as long as possible.

We will not share your data for others' marketing purposes

Please be assured that you will not receive offers from other companies or organizations as a result of giving your details to us.

We may need to share limited information with our service providers. However, we do not allow these organizations to use your data for their own purposes and take care to ensure that they keep your data secure, and delete it when it is no longer needed.

How to stop or change how we communicate with you

If at any time you wish to stop or change how we communicate with you, or update the information we hold, please do get in touch, using one of the following options:

  • Email: info@elaion.com
  • Call: +030 210 6253 887(Mon-Fri 0900-1700).

You can opt out of our emails by clicking on the unsubscribe link at the bottom of our messages.

What details we ask for and why

There are minimum levels of information we need to obtain for different purposes. We always ask for your name and title so we know how to talk to you. We need to be able to confirm any transactions you make on the Elaion one SA website by sending you an email, which is why this field is mandatory on all our web forms. We will separately seek your permission to use this for our wider marketing communications.

We ask for your house number and postcode so that we hold a valid postal address for you. We need this information for the following reasons:

  • To deliver items to you (items you have purchased)
  • If you have agreed to receive post from us, we will use your postcode and address to send you relevant information.

In order to ensure that the data we hold about you is accurate and up to date, we may occasionally use information sources that are in the public domain to verify your details, such as your postal address. Where you have given permission, we may use third parties to supplement the information that we hold to help us send you information which we believe you will be interested in.

Your data and social media

We may use your email address and phone number to match to your account on Facebook or other social media sites in order to show you Elaion content while you are using these services. We will only do this where you have opted in to our marketing emails or phone calls, and your personal data is kept secure at all times. We may also use your email address and phone number to link to Facebook or other social media sites in order to identify other users of these sites whom we believe would be interested in Elaion, and we may then show them Elaion content.

Information on how to stop this use of your data is given in our Privacy Policy.